A leading IT company in Saudi Arabia and provider of IP (Dial-up / ADSL platforms), and related services, across Voice (VOIP) and Data would like to recruit interested persons to fill the opining position for their It department.
IT Manager Job Description
The ideal candidate will have well-developed and demonstrated skills in facilitation, project management, organization, contract management, development and management of IT budgets.
PRINCIPAL RESPONSIBILITIES
Oversee the day-to-day operation and effective management of the IT staff members.
Establishes written policies and procedures for information technology acquisition and utilization.
Align the IT policies and procedures to those of IT international
Ensure that the IT staff in the company has adequate and appropriate skills.
Provide stable and effective IT solutions.
Remain informed of current IT technologies and standards and provide directions and advice based on knowledge and understanding of current technologies
Oversees the daily operational activities of technology systems.
Establishes standards for information technology.
Evaluates technology and makes recommendations to ensure compatibility and effectiveness.
Plans and evaluates the work of professional, technical and other support staff.
Maintain OS upgrades, patches, and security on existing systems.
Implements and manages Service Level Agreements (SLA), which involves facilitating discussions with customers regarding current and anticipated service requirements and alternative approaches.
Oversees the administration and maintenance of computer networks and software and training programs and the Learning Studio and provides additional support if necessary.
Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
Builds and maintains vendor relationships and manages the purchase of hardware and software products.
Search for the best sources of availability of various products and service required by the organization.
Maintain purchase registers for hardware and software procurements.
Maintain IT inventory and update inventory list.
Update network documentation as per changes in the network.
Routine check the efficiency of the network and propose necessary upgrade/change.
Maintain log book for server and network problems.
Ensure hardware are maintenance regularly and properly by service engineer.
Ensure service report (if any) is written by service engineer for every problem solved.
Keep a log book of action
CAREER PATH CORE COMPETENCIES
Communication
· Facilitates team meetings effectively.
· Holds regular status meetings with team.
· Effectively communicates relevant IT-related information to superiors.
· Delivers engaging, informative, well-organized presentations.
· Resolves and/or escalates issues in a timely fashion.
· Understands how to communicate difficult/sensitive information tactfully.
· Relays relevant IT-related information to the company in a timely manner.
Management
· Initiates and implements improvements in all areas of IT responsibility.
· Serves as main point of contact on all IT-related matters for the office assigned.
· Responds/acts on upper-management direction.
· Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.
PROFESSIONAL QUALITIES
Leadership
· Challenges others to develop as leaders while serving as a role model and mentor.
· Manages the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests.
· Inspires coworkers to attain goals and pursue excellence.
· Identifies opportunities for improvement and makes constructive suggestions for change.
· Manages the process of innovative change effectively.
· Remains on the forefront of emerging industry practices.
Teamwork
· Consistently acknowledges and appreciates each team member's contributions.
· Effectively utilizes each team member to his/her fullest potential.
· Motivates team to work together in the most efficient manner.
· Keeps track of lessons learned and shares those lessons with team members.
· Mitigates team conflict and communication problems.
Client Management
· Manages day-to-day internal client interaction
· Sets and manages internal client expectations.
· Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
· Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
Qualification required:
- University Degree in IT/IS; (or equivalent qualification)
- At least 8 years experiences in working as Network Administrator / IT Officer and IT Manger
- Larger understanding of hardware and software and is able strategically look at investments
- Good interpersonal skill
- Good Language Skills in English and some of the local languages like Arabic.
- Knowledge of Windows 2003 Server, XP and Exchange 2003.
- Understanding of Network (data/voice/video), servers (Windows/UNIX/Linux), applications (SAP, R/3, EDI) IP-PBX (Cisco Call Manager), security, backup/restore, SAN Storage technologies, Firewall technologies, Load balancing technologies, Information Systems Security, Disaster recovery and Networking, client/server, n-tier and web architectures.
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